Hi
Trying to use the 082 111 & 082 155 for support with no luck. The first person I speak to is very helpful and understanding, then they try to put me through to speak to "someone that will help me log a query", but the person on the other side picks up and put the phone down, leaving you with a voice to rate the service. I'm so frustrated right now.
My data got used last month and kept buying data twice. My Voda App showed I had 8GB data, assuming 4GB for my contract and 4GB for the night owl. My account ended at R2028. I was just now informed that my contract doesn't include night owl. Now:
1) No one told me this when I upgraded my account
2) Why does the APP show my data as if I have night owl data, but still uses my normal data?
How do I log a query if no one is willing to speak to me on the other end. Right now I'm so so sorry that I didn't move to another carrier when I had the chance to do so. And when is Vodacom ever going to give something back to their loyal contract users. I've been with Vodacom for many years and it feels like the past two years has been a backward step in service.
Regards
Martin
Trying to use the 082 111 & 082 155 for support with no luck. The first person I speak to is very helpful and understanding, then they try to put me through to speak to "someone that will help me log a query", but the person on the other side picks up and put the phone down, leaving you with a voice to rate the service. I'm so frustrated right now.
My data got used last month and kept buying data twice. My Voda App showed I had 8GB data, assuming 4GB for my contract and 4GB for the night owl. My account ended at R2028. I was just now informed that my contract doesn't include night owl. Now:
1) No one told me this when I upgraded my account
2) Why does the APP show my data as if I have night owl data, but still uses my normal data?
How do I log a query if no one is willing to speak to me on the other end. Right now I'm so so sorry that I didn't move to another carrier when I had the chance to do so. And when is Vodacom ever going to give something back to their loyal contract users. I've been with Vodacom for many years and it feels like the past two years has been a backward step in service.
Regards
Martin