WiFi Router stop working on 2 laptops. Take laptop to Mimosa Mall Vodacom. Tell me to format laptop first for virusses, then router will work. I do it at great cost. Router have same problems. Beg them for weeks to fix router. They want to test it first, but won't give me a spare router while they test for weeks. Finally take it to Preller Vodacom. Test router. I gave them a brand new, super clean, solid router and wait a long time for the test to be done. Vodacom Say there's nothing wrong, but give me back a dirty, rattling router with sticky, noisy buttons - they dropped it & dirtied it, but of course will never admit to it. Vodacom Check settings on laptop. All perfect. Router still gives even more problems now. I E-mail them thrice to contact me back about problem. Get zero response. I live outside Bloemfontein and am disabled - limited, painful mobility. Vodacom show no understanding. Meanwhile I have constant problems to connect to internet, my only contact to outside world in case of emergency. Please, help urgently. Have had only constant problems since I signed this contract with vodacom. At the end of my rope. At the point of ending the contract and try to find a better service provider. I finally complained on hellopeter.com. The next day a man, saying he's from vodacom, called me, and simply referred me to yet another number. I phoned the number and was referred yet again and then simply cut off. I was thinking of upgrading my contract, but see no way of doing that with such utterly unprofessional and inefficient service. I would rather cancel this useless, costly contract right now.
↧