I loaded a 500Mb bundle but when I checked balance last week it was I had x Mb of ~350Mb left. Turns out their systems started logging after I used the first ~150Mb. They sent me a log that showed that all my 500Mb was in fact used but loaded me a free 500Mb as a show of good faith for the confusion.
Cool:). Sometimes good things happen. By the way I have given up calling the call centres so what I do is I email customer care and then I get a canned response which is always unrelated to what you're asking. So you got to politely point out that they answer the question asked not copy and paste from a script. Then the call gets escalated and you get a call back from someone who listens to your concern and answers in full and satisfactorily. :)
Cool:). Sometimes good things happen. By the way I have given up calling the call centres so what I do is I email customer care and then I get a canned response which is always unrelated to what you're asking. So you got to politely point out that they answer the question asked not copy and paste from a script. Then the call gets escalated and you get a call back from someone who listens to your concern and answers in full and satisfactorily. :)