Cancellation of Vodacom Fraudulent Contract Renewal

I have a contract that was renewed fraudulently. I have requested that it be cancelled but it's been months now. I have sent my affidavit and ID copy to Vodacom months back. already. A lady from Vodacom Investigations said it'll take her around 7 days to investigate the Vodashop that did the renewal but it's been months now. Can you please help? @VodacomData

Kind Regards