Hi. I'm using a BB 9720 (updated to the last available update) and for the last week or so I've been having difficulty with Whatsapp. It refuses to download any media except for the absolute smallest voice recordings. It always give the error "unable to download content. Connection could not be opened". But my BIS is active and I've got full signal and a whole bunch of battery life to boot! And to top it off, I can't update to the latest Whatsapp because the download always fails if I do it via the app itself and cancels if I do it via the browser. Another thing that I think is highly weird, my BIS for October "expired" on the 24th, yet on the 25th I still had BIS, and I had no airtime for it to have automatically taken airtime. So I quickly recharged and thought I was safe, but now its 3 days later and I still have BIS and I still have the recharged airtime! If the Whatsapp problem had started on saturday I would have thought the 2 were connected, but that started about a week before. I also have this "other" data which shows up under my storage, but I can't find it anywhere to delete it! I know on my Samsung, it was thumbnails of practically every pic I had every had on the phone, so that was the first thing I looked for, but I can't find it anywhere under the hidden files! This data is taking up about half my phone memory!
Please can someone help me figure out this mess without having to do a complete factory reset!
Please can someone help me figure out this mess without having to do a complete factory reset!