Something happened and my data bundle got depleted in 7 minutes taking me R2000 out of bundle.
I was completely chocked as I am militant with watching my usage and never go over, well not to this amount.
I logged a call yesterday and Ockie explained what happened. I then went through the bill and the SMS notifications.
I just received a call from ****** at VC call centre, after having a chat and both explaining the situation, VC agreed to only charge me for the data bundle.
This IS what you call customer service. I was clearly not trying to pull a move and something went wrong.
Very impressed. Thank you Vodacom !!!!!!!
I was completely chocked as I am militant with watching my usage and never go over, well not to this amount.
I logged a call yesterday and Ockie explained what happened. I then went through the bill and the SMS notifications.
I just received a call from ****** at VC call centre, after having a chat and both explaining the situation, VC agreed to only charge me for the data bundle.
This IS what you call customer service. I was clearly not trying to pull a move and something went wrong.
Very impressed. Thank you Vodacom !!!!!!!