So after numerous "bill shock" episodes, Vodacom finally tells me I can set a call limit via their web portal.
I did so on the 6th of July and set it to be effective immediately (not at the beginning of the following month).
No I see that my bill for the 6th of July is R2144 (for data alone!) totaling R2893.68 with subscription et al. (The limit I set was R1200).
Even if the limit only kicked in after OOB rates were reached - this still makes no sense!
I have emailed Vodacom asking for an explanation, but as usual I presume some person is going to phone me with a vague response and then demand that I pay them to prove how this happened.
ADoes anyone have any ideas;
I have an SMS proving exactly when the limit was set, and screen shots of the amount it was set to, and showing that it is still active.
I did so on the 6th of July and set it to be effective immediately (not at the beginning of the following month).
No I see that my bill for the 6th of July is R2144 (for data alone!) totaling R2893.68 with subscription et al. (The limit I set was R1200).
Even if the limit only kicked in after OOB rates were reached - this still makes no sense!
I have emailed Vodacom asking for an explanation, but as usual I presume some person is going to phone me with a vague response and then demand that I pay them to prove how this happened.
ADoes anyone have any ideas;
- Why it is that the limit did not kick in
- What recourse I have in this regard
- How I can PROPERLY avoid this in future
I have an SMS proving exactly when the limit was set, and screen shots of the amount it was set to, and showing that it is still active.