How does Vodacom bill their data clients?
I have paid R7794.37 more in October for my 3Gb Vodacom data contract than usually. The money has already been deducted from my bank account and I have queried Vodacom about it. According to their EDR report, the total usage on the account was 23534781797 bytes (22227.45198mb) of which 16244621754 bytes (15342.25187mb) was out of bundle. The out of bundle rate is R1/mb, but the bill does not add up to R1/mb. It seems to be closer to 45 sents per mb. Apart from that, I paid R7794.37, but according to the EDR, the bill should be R6837.17. I have spoken to multiple people at Vodacom, but nobody could tell me how the bill amount was calculated. It is so frustrating because nobody can help me. They just kept on telling me the bill is correct. Does anyone know how they calculate it?
I have paid R7794.37 more in October for my 3Gb Vodacom data contract than usually. The money has already been deducted from my bank account and I have queried Vodacom about it. According to their EDR report, the total usage on the account was 23534781797 bytes (22227.45198mb) of which 16244621754 bytes (15342.25187mb) was out of bundle. The out of bundle rate is R1/mb, but the bill does not add up to R1/mb. It seems to be closer to 45 sents per mb. Apart from that, I paid R7794.37, but according to the EDR, the bill should be R6837.17. I have spoken to multiple people at Vodacom, but nobody could tell me how the bill amount was calculated. It is so frustrating because nobody can help me. They just kept on telling me the bill is correct. Does anyone know how they calculate it?