How many times does a query get escalated before it is resolved ? I've been with Vodacom for 17 years but I'm really getting tired of this incompetence. I logged a query and then received an email with some questions to answer for authentication. I replied with the answers. I then received an email (on 18/11/2013) stating that my query has been escalated and I will receive feedback within 24-72 hours. (Ref S3-T6621-1ZKY2)
No feedback received. Yesterday I emailed again to enquire what happened to my escalated query.
I received an email this morning stating that my query has now been escalated again to the Senior Escalations department and I will receive feedback within 24-48 hours. (Ref S3-T6F1F-FXXG7)
So I suppose that within a weeks time I will have to email them again and maybe this time it will be escalated to a more senior department than the Senior Escalations department.
In the meantime my calls are charged at double the call rate that I was paying before.
No feedback received. Yesterday I emailed again to enquire what happened to my escalated query.
I received an email this morning stating that my query has now been escalated again to the Senior Escalations department and I will receive feedback within 24-48 hours. (Ref S3-T6F1F-FXXG7)
So I suppose that within a weeks time I will have to email them again and maybe this time it will be escalated to a more senior department than the Senior Escalations department.
In the meantime my calls are charged at double the call rate that I was paying before.