Hi,
Recently I was going through my cellphone bills from Vodacom and realised that I have been charged since April 2012 til now for BIM (blackberry service) @ R59/pm even though I am on an iPhone Contract.
What had happened was that when I changed over to the new iPhone contract, the shop did not deactivate my blackberry service..?
I got in touch with the Vodacom Customer Care department on the 23/07/2013 and was promised that I would be refunded. I got an SMS from Kim Kennedy on the 30/07/2013 saying that a credit has been requested after which validity thereof will be confirmed.
My question, 2 weeks has gone by since I received the SMS and I still haven't heard anything from Vodacom. I think it is very unethical as if you as a customer don't pay your bills, they block your account immediately. It honestly feels like Vodacom is deliberately stalling the process. I have subsequently called customer care again and spoke to a line manager by the name of Vincent, he promised that Kim Kennedy will contact me and rectify the situation but STILL, no response!
If any one from Customer Care at Vodacom can help me, I would appreciate it. This money is due to me and this is getting ridiculous.:mad:
Recently I was going through my cellphone bills from Vodacom and realised that I have been charged since April 2012 til now for BIM (blackberry service) @ R59/pm even though I am on an iPhone Contract.
What had happened was that when I changed over to the new iPhone contract, the shop did not deactivate my blackberry service..?
I got in touch with the Vodacom Customer Care department on the 23/07/2013 and was promised that I would be refunded. I got an SMS from Kim Kennedy on the 30/07/2013 saying that a credit has been requested after which validity thereof will be confirmed.
My question, 2 weeks has gone by since I received the SMS and I still haven't heard anything from Vodacom. I think it is very unethical as if you as a customer don't pay your bills, they block your account immediately. It honestly feels like Vodacom is deliberately stalling the process. I have subsequently called customer care again and spoke to a line manager by the name of Vincent, he promised that Kim Kennedy will contact me and rectify the situation but STILL, no response!
If any one from Customer Care at Vodacom can help me, I would appreciate it. This money is due to me and this is getting ridiculous.:mad: