I have a Vodacom Internet dongle where I pay R149 a month for 2GB + 2GB Nightowl. Recently Vodacom cut my line and when I queried this with Customer Care I was told I had run up an Internet bill of R3000 without my knowledge. The lady I spoke to insinuated that such a high bill is usually consistent with downloading of excessive porn - something that is not an appropriate thing to say! Every month since I have signed this contract I have had an extremely low data usage and all of a sudden I get billed this outrageous amount? I asked them to investigate this issue and tell me how this happened, they then emailed me a break down of where the usage came from - this email only confused me more as it had a bunch of numbers with dates and times which honestly means nothing to me. To date I have tried to phone Customer Care, emailed Vodacom customer care, physically gone in to the Customer Care store, phoned the accounts help desk and phoned the data help desk. Everyone I speak to is telling me different information and keep referring me to another department who can "help me", I am now just going around in circles being referred from person to person. I have been told that I have a "Credit Scoring" Limit of R1750 on my account and once my account reaches that value - the line will be cut. My question is - how did my account reach a value of R3000 before being cut if such a limit is in place? and why do I have to come lodge a complaint on this site before someone can actually help me without passing me on?! I am getting extremely upset that my issue is not being dealt with correctly.
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