So did an upgrade @Vodacom on 24/04 and at no time was I told by sales consultant that it would not be active immediately, got home and try to use phone - no services, so I call the call centre to be told I have to wait until 01/05 for the new price-plan to become active. Fast forward to the morning of the 1st, and still no services, so down to the local vodastore I go, to be told they don't know why and they will look into it - which may take up to 24 business days. WTF!
Posted to twitter and hellopeter, no response on twitter, and a generic, sorry mr customer we will look into it.
Good news (Not really). This morning I get an SMS telling me (well actually not me, they spelled my name wrong, can't blame them really, I have only been a customer for just over 10 years) that "My" migration request will be processed on the 31/5 :mad:
Subsequently been told by "CRM manager" there is nothing anyone can do...
Where to next?
Posted to twitter and hellopeter, no response on twitter, and a generic, sorry mr customer we will look into it.
Good news (Not really). This morning I get an SMS telling me (well actually not me, they spelled my name wrong, can't blame them really, I have only been a customer for just over 10 years) that "My" migration request will be processed on the 31/5 :mad:
Subsequently been told by "CRM manager" there is nothing anyone can do...
Where to next?