I have a 2+2 GB data contract with Vodacom @ R149 p/m.
Yesterday, somehow, on my wife's laptop, a data amount of 2.6 GB was used, leaving me with a bill of over a thousand rand.
Usually when I get near my 2GB in-bundle "CAP" I receive and SMS, but yesterday, nothing. And now I notice, on my account, that the "Notification number/Email" field is blank, meaning they have no number to notify me on. When did this field go blank? Because I sure as hell didn't clear it, and it WAS WORKING in the past.
Anyway, even when I try to enter a number in that field the site crashes with an error "We cannot process your request blah blah blah"
For these reasons, my Vodacom contract has become a liability for me, so I want to cancel it.
I have about 17 months left on the contract, and at R149 p/m the total is round-about R2,533.
According to the CPA: "regulations specifically prohibit charging a consumer the full amount owing in respect of the remainder of the contract." (from http://www.golegal.co.za/contract/co...cel-agreements )
So what do Vodacom charge me? They charge me 75% of the full remaining amount for cancellation! THIS my friends is how these companies make their money. Not by selling fair products and services, but by screwing over their own clients. Even with the CPA, we are powerless.
So basically, because VODACOM's system is full of bugs, I'm down roughly R3,500, and I have no foot to stand on, there is absolutely nothing that I can do to negate these charges.
Luckily I checked the online bill when I did and caught it in time though, something similar happened to my in-laws to the tune of R25,000.
These cellphone companies are all equally useless, but Vodacom has been a constant let-down for me and once I move this contract to another network, I'm done with VC all together. Went from having all my contracts with VC, to none in the space of 1 year.
Yesterday, somehow, on my wife's laptop, a data amount of 2.6 GB was used, leaving me with a bill of over a thousand rand.
Usually when I get near my 2GB in-bundle "CAP" I receive and SMS, but yesterday, nothing. And now I notice, on my account, that the "Notification number/Email" field is blank, meaning they have no number to notify me on. When did this field go blank? Because I sure as hell didn't clear it, and it WAS WORKING in the past.
Anyway, even when I try to enter a number in that field the site crashes with an error "We cannot process your request blah blah blah"
For these reasons, my Vodacom contract has become a liability for me, so I want to cancel it.
I have about 17 months left on the contract, and at R149 p/m the total is round-about R2,533.
According to the CPA: "regulations specifically prohibit charging a consumer the full amount owing in respect of the remainder of the contract." (from http://www.golegal.co.za/contract/co...cel-agreements )
So what do Vodacom charge me? They charge me 75% of the full remaining amount for cancellation! THIS my friends is how these companies make their money. Not by selling fair products and services, but by screwing over their own clients. Even with the CPA, we are powerless.
So basically, because VODACOM's system is full of bugs, I'm down roughly R3,500, and I have no foot to stand on, there is absolutely nothing that I can do to negate these charges.
Luckily I checked the online bill when I did and caught it in time though, something similar happened to my in-laws to the tune of R25,000.
These cellphone companies are all equally useless, but Vodacom has been a constant let-down for me and once I move this contract to another network, I'm done with VC all together. Went from having all my contracts with VC, to none in the space of 1 year.