Hi guys,
This is for a friend.
About two weeks ago she had her phone swapped for a new one (iPhone X) at the iStore as she had a permanent green line down the side of her screen. Before, she wiped her phone and removed the sim card, however, since her phone was taken in and swapped she has random phone calls on her phone and her minutes are being used regularly.
I am a bit confused about the situation and have checked her iCloud to if any other devices are on it unaware to her and everything is in check.
The only thing I can think of is that somehow her sim card has been cloned? But then I don't understand how it can appear on her phone.
Vodacom fraud have been pretty useless and told us that it's a physical problem that needs to be solved at a Vodacom shop.
Maybe if someone can provide some data on these numbers that are being dialled too?... I have quite a lot of screenshots from her with various numbers.
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This is for a friend.
About two weeks ago she had her phone swapped for a new one (iPhone X) at the iStore as she had a permanent green line down the side of her screen. Before, she wiped her phone and removed the sim card, however, since her phone was taken in and swapped she has random phone calls on her phone and her minutes are being used regularly.
I am a bit confused about the situation and have checked her iCloud to if any other devices are on it unaware to her and everything is in check.
The only thing I can think of is that somehow her sim card has been cloned? But then I don't understand how it can appear on her phone.
Vodacom fraud have been pretty useless and told us that it's a physical problem that needs to be solved at a Vodacom shop.
Maybe if someone can provide some data on these numbers that are being dialled too?... I have quite a lot of screenshots from her with various numbers.