Vodacom out of Bundle rates

I usually manage my mobile data usage well, and this was the first time ever this has happened after buying bundles for about 7 years already.

My first out of bundle runover was handled very well by vodacom. The amount was credited, but I was explicitly warned that they will not refund again, and that I must manage my bandwith usage.

OK and so I did.

I phoned customer care and requested that they "Cap" the line and that it must be disconnected once I depleted my bundle, in order for it not to run into out of bundle rates. They activate it, and Everyone is happy.

So I test it - bundle runs out, I am still able to browse and consume data, now at out of bundle rates. I log this with Vodacom, asking for an explanation.

I find their response a bit cheeky:

"Dear *****

Please refer to the attached goodwill letter and usage report.

Voluntary Call Limit Terms and Conditions

Call/Data Limit locking is not guaranteed from a technical point of view and should be used as guidelines to manage spend on your account. If for any reason the limit is not implemented, you are still liable to pay for usage on the account.

Bundle tariffs for both calls and data do not cover SMS/general services and international calls. These charges will impact the limit you set and access to your FREE minutes can be affected for that month. However, you will carry over your FREE minutes in line with the current bundle rules.

Kind Regards

Marius *****

Vodacom Customer Care"


Why is the limit even offered, if this email make it seem that it is not even working properly?

I don't like being bullied.

SO careful with those bundles - keep a close eye on balances.