Hi.
I'm wondering if anyone can help me. I had Evotel fibre in my complex and they sold to Vodacom. Since Vodacom took over i have been overbilled. I'm going as far back as last November. I finally got them to understand that i didn't ask for a 10meg and a 20meg line. Which i have been billed for even this month. They tell me at the call centre that they have cancelled the 10meg line. Which i have yet to see. Regardless the Rate for my complex is R695 for a 20 meg line. I'm being billed R1962. I can't cancel as I am sure i will never see my money again. Has anyone had the same problem or know of someone who is willing to do their job and sort this out.
Or even tell me how i can proceed to rectifiy this. I have been on vodacom twitter account. I have called. I have emailed.
I'm not winning.
I'm wondering if anyone can help me. I had Evotel fibre in my complex and they sold to Vodacom. Since Vodacom took over i have been overbilled. I'm going as far back as last November. I finally got them to understand that i didn't ask for a 10meg and a 20meg line. Which i have been billed for even this month. They tell me at the call centre that they have cancelled the 10meg line. Which i have yet to see. Regardless the Rate for my complex is R695 for a 20 meg line. I'm being billed R1962. I can't cancel as I am sure i will never see my money again. Has anyone had the same problem or know of someone who is willing to do their job and sort this out.
Or even tell me how i can proceed to rectifiy this. I have been on vodacom twitter account. I have called. I have emailed.
I'm not winning.