Apparently Vodacom messed up thousands of online contract upgrades.
In July 2017 I upgraded one of my contracts online. A few days later the device arrived and I contacted the call center to do the sim swap.
The call center agent told me that the new contract will become active at the end of the month.
In August 2017 I logged into My Vodacom and saw that the upgrade was not done on the number that it was supposed to. Another number that I have was incorrectly upgraded.
Contacts to the call centers is a waste of time as they keep on transferring you between various departments. The only response I have had was that I must send the new device back so that they can reverse everything and then I can again apply for the upgrade.
My questions are:
1. The new device has been in use for nearly 6 weeks. Everything that was downloaded on that device will now be either lost or I have re download everything again. I have to pay for the data costs. Will Vodacom reimburse me?
2. I no longer have the old device so I will sit without connectivity until I can reprocess the upgrade, which might take weeks. Al the time the contract will run and Vodacom will still deduct the money. Will Vodacom credit my account for loss of service or provide me with a loan device?
Vodacom made the error but are refusing to accept responsibility and I am being inconvenienced and it will cost me money. Vodacom are in breach of contract in this matter but as per normal they just do not care about their customers.
In July 2017 I upgraded one of my contracts online. A few days later the device arrived and I contacted the call center to do the sim swap.
The call center agent told me that the new contract will become active at the end of the month.
In August 2017 I logged into My Vodacom and saw that the upgrade was not done on the number that it was supposed to. Another number that I have was incorrectly upgraded.
Contacts to the call centers is a waste of time as they keep on transferring you between various departments. The only response I have had was that I must send the new device back so that they can reverse everything and then I can again apply for the upgrade.
My questions are:
1. The new device has been in use for nearly 6 weeks. Everything that was downloaded on that device will now be either lost or I have re download everything again. I have to pay for the data costs. Will Vodacom reimburse me?
2. I no longer have the old device so I will sit without connectivity until I can reprocess the upgrade, which might take weeks. Al the time the contract will run and Vodacom will still deduct the money. Will Vodacom credit my account for loss of service or provide me with a loan device?
Vodacom made the error but are refusing to accept responsibility and I am being inconvenienced and it will cost me money. Vodacom are in breach of contract in this matter but as per normal they just do not care about their customers.