According to Vodacom Legal my cellphone number was deleted from the network because I did not pay my account. But I disagree.
In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. On The same day I paid R2000.00 into Vodacom's account just for in case.
On the 15 Jul my account was reactivated and I could use my phone. On 17 Jul I received an sms on my second number (one I don't use that often) and I quote " Vodacom Insurance Cover have been activated on your account. For further info , please refer to your terms and conditions OR call 0821952 for more information."
On the 19 July 2017 my serves was disconnected again. I phoned customer service and the lady informed me I must call Legal, and I asked her to put me trough and she informed me legal's office hours is from 09:00 to 17:00.
Round about the 20 July my number was deleted from the system. That evening I phoned from my Husbands phone asking the lady at customer service to assist me she informed me she was unable to assist me and i have to call legal and I told her I can't because I have no service so she said she will get some one from legal to call me at 12:00 on the 21 July 2017 on my disconnected number. No one called that day.
On the 26 Jul I bought a new sim card and phoned Vodacom I asked the lady to assist me and she put me trough to a gentleman who put me trough to Legal it was not even 5 min I just gave the lady at legal my id and the lady cut me of. So I called again. I explained to the lady what my problem is and I asked her how can Vodacom delete my number from the system if I have paid my account?
She advised me my number was scheduled to be deleted on the 15th of July ( the same date they have reactivated my service) and no one not even IT can fix a deleted number or get it back. So I asked her is Vodacom going to give me a new number to continue my contract and she said to me no I have to buy my contract and I must PAY R 13 000.00! I must make arrangements how am I going to pay that R13 000.00 or they are going to hand me over for bad dept. Why must i pay R 13 000.00 that is the amount for a new contract with cellphone and data/ airtime.
According to the lady at legal they have send me e-mails and letters regarding my account, which I have up until I today not even received one and they have my e-mail address. When i asked her if I can speak to her manager she cut me off and I could not get trough to Legal again.
Point me in someone's direction who can help me?
In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. On The same day I paid R2000.00 into Vodacom's account just for in case.
On the 15 Jul my account was reactivated and I could use my phone. On 17 Jul I received an sms on my second number (one I don't use that often) and I quote " Vodacom Insurance Cover have been activated on your account. For further info , please refer to your terms and conditions OR call 0821952 for more information."
On the 19 July 2017 my serves was disconnected again. I phoned customer service and the lady informed me I must call Legal, and I asked her to put me trough and she informed me legal's office hours is from 09:00 to 17:00.
Round about the 20 July my number was deleted from the system. That evening I phoned from my Husbands phone asking the lady at customer service to assist me she informed me she was unable to assist me and i have to call legal and I told her I can't because I have no service so she said she will get some one from legal to call me at 12:00 on the 21 July 2017 on my disconnected number. No one called that day.
On the 26 Jul I bought a new sim card and phoned Vodacom I asked the lady to assist me and she put me trough to a gentleman who put me trough to Legal it was not even 5 min I just gave the lady at legal my id and the lady cut me of. So I called again. I explained to the lady what my problem is and I asked her how can Vodacom delete my number from the system if I have paid my account?
She advised me my number was scheduled to be deleted on the 15th of July ( the same date they have reactivated my service) and no one not even IT can fix a deleted number or get it back. So I asked her is Vodacom going to give me a new number to continue my contract and she said to me no I have to buy my contract and I must PAY R 13 000.00! I must make arrangements how am I going to pay that R13 000.00 or they are going to hand me over for bad dept. Why must i pay R 13 000.00 that is the amount for a new contract with cellphone and data/ airtime.
According to the lady at legal they have send me e-mails and letters regarding my account, which I have up until I today not even received one and they have my e-mail address. When i asked her if I can speak to her manager she cut me off and I could not get trough to Legal again.
Point me in someone's direction who can help me?