2 months ago I upgraded my contract. In order to do so I had to pay in an amount of R1700 approx. This was paid in. 1 week later the payment was not allocated. As I desperately needed the new phone, I paid again with the promise the payment would be allocated "when it was found" and my account would be in a plus.
I received my new phone (note 2) and happily bought a 1GB data bundle as I only have 300MB as part of my deal. I loaded the bundle and enjoyed my new phone. Every time I checked my data left, I seemed to have loads left - and I know data expires, so I downloaded ramdom games and stuff I didnt need to use up the data. End of the month comes and my phone bill is R5000, which put my bank account into arrears. I went to Vodacom to sort out the issue - bevause there was NO WAY I had made calls of that amount. Turns out I had spent that amount on data - yet when I checked in the store infront of the consultant I still jad over 400MB left??
Turns out the data bundle sold to me came with an added bonus of. 1 GB "night owl" which is available from 12am til 5am. So every time I checked my balance it reflected the night owl balance not daytime data balance. The sales idiot that sold it to me did not explain this or I would have known? I sunsequently was told that with my new months billing, the total would be R8000 ouystanding. I do not have that kind of money available.
After weeks of calls and screaming and shouting and begging I said that although the mistake was not mine, and I had not been informed correctly when I purchased the bundle, I had nevertheless used the data amd would subsequently pay for it. A payment plan was arranged over 3 months, with an amount of R1700 approx deducted off my account to settle the debt, over and above my normal monthly payments. I asked that the "missing" payment I had made (refer beginning of text ) be used as the first payment as it had STILL not been allocated. All was done and organised and sorted.
I was wrong.
Now my cell has been cut off as I have an outstanding debt of R7000. They also havent received my payment for January.
I have spent more than 2 hours on the phone today. I have spoken to:
Accounts dept
Consultants
Data dept
A supervisor
Not one person has been able to help me besides one that put the phone down in my ear, one that threatened to "listen to the recorded conversations" (i wish she would and I told her as such) and one who told me my debt order had been cancelled - without notifying me?
I require the following:
1. The original payment agreement being upheld
2. The debit order reactivated
3. An explanation as to why my latest bill is R3000 after not using ANY data that was not bundle
4. Several apology letters - from the idiot that sold me the bundle in the first place, the VIP accounts guy who made the payment arrangement with me, which he screwed up and also removed my debt order, and from Vodacom for all of the pathetic service.
Oh and on another persons complaint on this forum - also data related - a consultant named Elroy charged the bundle prive for data used in a similar situation. Any reason why I was not offered this option? Which I now demand as I feel I have every right to.
I demand assistance. It has been MONTHS with no suitable result!!!????
I received my new phone (note 2) and happily bought a 1GB data bundle as I only have 300MB as part of my deal. I loaded the bundle and enjoyed my new phone. Every time I checked my data left, I seemed to have loads left - and I know data expires, so I downloaded ramdom games and stuff I didnt need to use up the data. End of the month comes and my phone bill is R5000, which put my bank account into arrears. I went to Vodacom to sort out the issue - bevause there was NO WAY I had made calls of that amount. Turns out I had spent that amount on data - yet when I checked in the store infront of the consultant I still jad over 400MB left??
Turns out the data bundle sold to me came with an added bonus of. 1 GB "night owl" which is available from 12am til 5am. So every time I checked my balance it reflected the night owl balance not daytime data balance. The sales idiot that sold it to me did not explain this or I would have known? I sunsequently was told that with my new months billing, the total would be R8000 ouystanding. I do not have that kind of money available.
After weeks of calls and screaming and shouting and begging I said that although the mistake was not mine, and I had not been informed correctly when I purchased the bundle, I had nevertheless used the data amd would subsequently pay for it. A payment plan was arranged over 3 months, with an amount of R1700 approx deducted off my account to settle the debt, over and above my normal monthly payments. I asked that the "missing" payment I had made (refer beginning of text ) be used as the first payment as it had STILL not been allocated. All was done and organised and sorted.
I was wrong.
Now my cell has been cut off as I have an outstanding debt of R7000. They also havent received my payment for January.
I have spent more than 2 hours on the phone today. I have spoken to:
Accounts dept
Consultants
Data dept
A supervisor
Not one person has been able to help me besides one that put the phone down in my ear, one that threatened to "listen to the recorded conversations" (i wish she would and I told her as such) and one who told me my debt order had been cancelled - without notifying me?
I require the following:
1. The original payment agreement being upheld
2. The debit order reactivated
3. An explanation as to why my latest bill is R3000 after not using ANY data that was not bundle
4. Several apology letters - from the idiot that sold me the bundle in the first place, the VIP accounts guy who made the payment arrangement with me, which he screwed up and also removed my debt order, and from Vodacom for all of the pathetic service.
Oh and on another persons complaint on this forum - also data related - a consultant named Elroy charged the bundle prive for data used in a similar situation. Any reason why I was not offered this option? Which I now demand as I feel I have every right to.
I demand assistance. It has been MONTHS with no suitable result!!!????