HI
Just thought id put my cancellation experience down here for anyone into punishing themselves.
25 Aug : Logged early cancellation , paid quote , sent docs. got reff number
29 aug : received mail stating contract was now on prepaid , but sadly it was not.
everyday since : lost 30mins to an hour of my life speaking to contract cancellation staff that just cannot do anything for me. I realise its not their fault , but it takes away none of the frustration. Multiple escalations , promises , call numbers etc.
Call records shows that its cancelled , but number is still active on the vodacom system.
Im still on contract ... cant cancel , cant get early cancellation fees back etc.
Vodacom is such a fun place to deal with.
Like herpes ... easy to get ... impossible to lose.
Just thought id put my cancellation experience down here for anyone into punishing themselves.
25 Aug : Logged early cancellation , paid quote , sent docs. got reff number
29 aug : received mail stating contract was now on prepaid , but sadly it was not.
everyday since : lost 30mins to an hour of my life speaking to contract cancellation staff that just cannot do anything for me. I realise its not their fault , but it takes away none of the frustration. Multiple escalations , promises , call numbers etc.
Call records shows that its cancelled , but number is still active on the vodacom system.
Im still on contract ... cant cancel , cant get early cancellation fees back etc.
Vodacom is such a fun place to deal with.
Like herpes ... easy to get ... impossible to lose.