I currently have a top-up contract with Vodacom for R39 p/m. No device came with the contract. I would like to upgrade or migrate (whichever is the correct term) to another package which inlcudes a device with airtime and data on.
I Went to 2 different stores at the Mall of Africa and found the staff to be very unhelpful and rude. Apparently Vodacom insists I cannot upgrade and are willing to turn away more business. I find this a very strange business practice. Surely you should be encouraging your customers to spend more money?
I even tried to "buy-out" my existing R39p/m contract as I have around 10 months left on it - and apparently even that is not allowed. I have to see out the entire 24 months before I can even consider spending more money with them.
Anyone got any advice or know how to approach Vodacom to reconsider their business practices. I thought of even caling on the whole CPA but aparently it takes 3 months to cancel my existing contract and I will be left not being able to access my number I have had for around 24 years and not being able to use my number for the 3 months of cancellation.
Kind of explains why there is no growth in SA - rules, red tape and legislation just makes it impossible to do anything
PS - I have been a loyal Vodacom customer for 24 years - apparently not a big deal and they are quite happy if I go elsewhere!
I Went to 2 different stores at the Mall of Africa and found the staff to be very unhelpful and rude. Apparently Vodacom insists I cannot upgrade and are willing to turn away more business. I find this a very strange business practice. Surely you should be encouraging your customers to spend more money?
I even tried to "buy-out" my existing R39p/m contract as I have around 10 months left on it - and apparently even that is not allowed. I have to see out the entire 24 months before I can even consider spending more money with them.
Anyone got any advice or know how to approach Vodacom to reconsider their business practices. I thought of even caling on the whole CPA but aparently it takes 3 months to cancel my existing contract and I will be left not being able to access my number I have had for around 24 years and not being able to use my number for the 3 months of cancellation.
Kind of explains why there is no growth in SA - rules, red tape and legislation just makes it impossible to do anything
PS - I have been a loyal Vodacom customer for 24 years - apparently not a big deal and they are quite happy if I go elsewhere!