On the 6th of Feb, we handed in a working Sony Z1 compact at Vodacom Clearwater, it needed to go in under warranty for repair as the battery was faulty. Two weeks later the phone came back with the same problem. It was sent back again. ANother two week later the phone came back apparently the battery was replace with some other parts. We bought the phone because it was waterproof as we cycle, we expected back a waterproof phone. Guess what, it was not waterproof anymore. We have numerous times cleaned the phone with water. This time the water poured into the phone. THis is after Vodacom opened the phone. When we took the phone back we were told that its our own negligence and they refuse to replace the phone or fix it.
People like Ronel Jacobs, Sherissa Botton, Fernanda, Weirda, Andre Venter, Pieter Menjora, Devan was all spoken to, but nobody wanted to listen or help. They basically just had a sorry for you attitude. TOld us to come and fetch the phone. WHen we told them that the phone at least worked when we gave it it, they said that they can't guarantee that it is still working. Is this the way they treat clients? I have 4 contracts with Vodacom. This kind of service is completely unacceptable.
People like Ronel Jacobs, Sherissa Botton, Fernanda, Weirda, Andre Venter, Pieter Menjora, Devan was all spoken to, but nobody wanted to listen or help. They basically just had a sorry for you attitude. TOld us to come and fetch the phone. WHen we told them that the phone at least worked when we gave it it, they said that they can't guarantee that it is still working. Is this the way they treat clients? I have 4 contracts with Vodacom. This kind of service is completely unacceptable.